Privacy notice

Information you choose to send

The quote form may collect your name, phone number, email address, how you would like to be contacted, where you are moving from and to, move timing, service type, approximate size, building or access information, and optional notes. The general contact form collects your name, email, optional phone number, and message.

The forms do not ask for exact street addresses, payment details, access codes, identification, health information, or a full inventory of valuables. Please do not place that information in an open text field.

Why the information is used

Dexa uses the details to respond to your request, ask any needed questions, confirm whether the requested service is available, and prepare a quote when it is able to help. Submitting the form does not book your move.

Dexa uses quote information to respond to your request. Separate consent is required for unrelated marketing.

Form delivery and service providers

The website sends form submissions to Formspree, the form-delivery provider used by Dexa. Formspree and the hosting provider may process technical information needed to operate and secure the website, subject to their own terms.

With your analytics choice enabled, Google Analytics measures page visits, enquiry-button clicks, and successfully sent forms. The site sends the form type and a random enquiry reference, but not your name, email, phone number, message, or move details, to Google Analytics. Phone and email clicks indicate an action, not a completed conversation.

With your advertising-measurement choice enabled, configured Google Ads and Meta tools can measure advertising interactions and successful enquiries. When Meta is connected, its browser Pixel and server Conversions API can receive a shared event reference, browser and advertising identifiers, and technical information such as IP address and browser type. The shared reference helps prevent counting the same enquiry twice. Your form contact details and move information are not sent by these tracking integrations.

Optional tracking is off until you choose it. Use Cookie settings in the footer to change your choice at any time. Rejecting optional tracking does not prevent you from using the forms. Consent choices are stored on this device for up to 180 days. Permitted campaign labels, advertising click identifiers, first and most recent campaign visits, landing-page path, and referring website can be retained on this device for up to 30 days and included with an enquiry sent to Formspree.

Google and Meta apply their own retention and processing practices to information they receive. Learn how Google uses information from websites and read Meta's privacy policy. The website does not use session replay or chat widgets.

Google profile and review content

The home page may request Dexa's public rating and up to five review excerpts through the Google Places API when the page opens. Google returns up to five reviews ordered by relevance; the website shows only returned reviews rated 5 out of 5, excludes a review with a known professional conflict, and does not write or edit the text shown.

Google may provide the reviewer's public name, avatar, profile link, relative publication date, review text, rating, source link, and reporting link. The review response is requested for the current page view and is marked not to be stored by browsers or intermediaries. Dexa does not send quote-request or contact-form information to Google for this feature.

Use of Google Maps features and content is subject to the Google Maps/Google Earth Additional Terms and the Google Privacy Policy.

Storage, access, and retention

Quote requests may be accessed by Dexa and the service providers needed to receive and respond to them. Dexa keeps quote and contact information as needed to respond to requests and maintain necessary records. To ask how long your information is kept or request deletion, email hello@dexamovers.ca.

The website does not create an account, save the form across devices, or provide a page for viewing past requests.

Your choices

You may ask Dexa about access to, correction of, or deletion of information connected to your request, subject to applicable legal and record-keeping requirements. Contact hello@dexamovers.ca.

You can choose not to use the form and instead call 613-519-3236. Do not send sensitive information by email or voicemail.

Updates

Dexa may update this notice when its forms, service providers, or information practices change. The date at the top shows when the notice was last updated.